Agriculture Minister Shivraj Singh Chauhan expressed grief over the inconvenience after traveling on a broken seat during an Air India flight from Bhopal to New Delhi on Saturday. Regarding this, Shivraj had a long post on X. After this, the Union Civil Aviation Minister has directed the Directorate General of Civil Aviation (DGCA) to investigate the matter and suggest corrective measures immediately.
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Civil Aviation Minister Ram Mohan Naidu also said that we immediately talked to Air India on this issue and directed them to take necessary action. From our side, DGCA will also see the details of the case immediately. And I have also talked to Shivraj ji personally. Chauhan resorted to the social media platform X to share his uncomfortable experience with Air India, where he was given a broken seat during the flight from Bhopal to Delhi.
Shivraj had earlier written in his post that today I had to come to Delhi from Bhopal, the inauguration of the Kisan Mela in Pusa, a meeting of the natural farming mission in Kurukshetra and discussing with the honorable representatives of the farmer organization in Chandigarh. I had a ticket in Air India flight number AI436, I was allotted seat number 8C. I went and sat on the seat, the seat was broken and was sunken inside. Sitting was painful. When I asked the aircraft workers that there was a bad seat, why allotted? He said that the management had earlier informed that this seat is not good, its ticket should not be sold. There are not one more seats.
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He further said that the hills urged me a lot that I should change the seat and sit on a good seat, but why should I hurt another friend for myself, I decided that I will sit on this seat and complete my journey. My belief was that Air India’s service would have improved after taking Tata management, but it was my illusion. I am not worried about the trouble in sitting, but after recovering all the money from the passengers, it is immoral to sit on a bad and painful seat. Is this not cheating on passengers? Will the Air India management take steps to ensure that a passenger does not have such trouble or will take advantage of the compulsion of passengers to reach early.